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Administrator

Job LocationBath
EducationNot Mentioned
Salary19,000 per annum, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time 8 weeks then permanent

Job Description

Start date- 27th SeptemberHome and office basedThis is a fantastic opportunity to join our esteemed financial services client as Mortgage Case Administrator on an intial temporary contract for 8 weeks. There will be an opportunity for the role to become permanent after this time.Criteria - Access to a PC or laptop or Macbook - we are able to loan one if needed.

  • Operating system: Windows 10 with chrome and edge browsers installed
  • Must have an ethernet network port for a LAN cable
  • Screen resolution: 1920x1080
  • Screen size: 15.6 inch
  • Memory: Minimum 4GB ram
  • Standard USB-A ports
- Good internet speed with a minimum requirment of 10mbps upload and 20mbps download speed (check using speedcheck.net)Working very closely with Mortgage Advisers, youll be responsible for processing each mortgage application and managing customer cases through to completion in a timely and efficient manner, using a wide range of skills including written and oral communication,administration and risk management.HoursMonday - Friday 9:00am- 5:30pmAs a Case Manager youll be responsible for:
  • Liaising between customer and lender to ensure the customer receives the mortgage offer efficiently.
  • Proactively managing mortgage and life cases and completing all administration timley.
  • Ensuring excellent customer service is maintained throughout the whole process.
  • Answering written or verbal enquiries promptly, professionally and with courtesy to meet and exceed customer expectations, and maintain the positive reputation of the company.
  • Proactively chase applications through to completion, updating all parties (customer, estate agent, solicitor, builder, mortgage adviser and lender).
  • Managing and prioritising own workload and diary to ensure timeframes and deadlines are met, while achieving targets for accuracy, quality, volume and agreed service levels.
  • Creating, maintaining and enhancing working relationships with both internal and external stakeholders such as advisers, lenders and solicitors.
Skills and experience: -Theyre looking for individuals who are self-motivated, extremely well organised and have an excellent telephone manner and communication skills, both written and verbal. Ideally, youve had previous experience in a customer service or administration role.Youll need to be able to work both as part of a team and on your own, and deliver a high level of customer service.
  • Excellent Communication skills
  • Good working knowledge of IT systems including word and excel
  • Excellent accuracy and attention to detail
  • Ability to prioritise and work to deadlines
  • Good interpersonal skills and someone who actively contributes to the team spirit
  • Effective negotiator both within the organisation and with external partners
  • Self-motivation and accuracy is essential for this role
  • Strong work ethic

Keyskills :
AdministrativeAdvisoryCASECustomer ServiceFinancial Services

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