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Sales and Service Executive Fluent German required

Job LocationBasingstoke
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

TaylorMade Golf is a global leader in the golf industry. Committed to service excellence, we are now looking for a Service and Sales Executive (SSE) to join our high performing and ambitious team to support our customers in Germany.Reporting to the Service and Sales Manager, the role of SSE - Germany serves as a partner to the region’s sales representatives and their respective customers to improve effectiveness of organizational sales and service efforts. The position works in a highly collaborative team environment where accountability and ownership for results is paramount.In your day to day role, you will:

  • Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets.
  • Process a wide variety of calls; identify service problems and initiate appropriate action.
  • Work with Area Sales Managers to coordinate outbound sales and service phone calls.
  • Maximize upsell opportunities on inbound customer service phone calls.
  • Utilize CRM system to record, track and manage all customer interactions.
  • Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
  • Develop and maintain a strong, mutually beneficial working relationship with TaylorMade Golf Ambassadors or other key influencers within assigned territories.
  • Actively participate in team atmosphere to achieve department and company goals.
  • Project a positive, helpful attitude while being an active listener to attend to multiple tasks and responsibilities.
  • What we are seeking…
  • Knowledge of golf, an interest in golf equipment, and passion for the game.
  • Fluent in both written and spoken German in addition to mastery of the English language.
  • Proven track record of success working in a similar role where both customer service and sales is key
  • Ability to demonstrate a superior customer service focus and telephone etiquette
  • Excellent communication, interpersonal, influencing and listening skills
  • Computer system literacy should include MS Word, Excel, Outlook, Internet, and OMS.
  • Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail
  • If you are a golf enthusiast committed to delivering exceptional service, with a flair for sales, we’d love to hear from you! Required skills
  • Customer Service
  • Golf
  • Oracle
  • Sales
  • Keyskills :
    Golf Sales

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