Finance Supervisor - Rent & Service Charges Fixed Term

Job Description

Do you have a background in housing or property management Are you familiar with service chargesAs a leading Housing Association, Sovereign is committed to developing great homes and communities and is taking big steps towards our growth ambition of building 1,900 homes a year. What we do makes a real difference to peoples lives and by joining usyou can share the satisfaction of doing something that really matters.We have a fantastic opportunity to join Sovereign as Finance SupervisorRent and Service Charges on a Fixed term basis until the end of October 2023. Youll be based from our head office in Basingstoke with the flexibility to combine some home working.The RoleIn this key role youll be supporting the Rent and Service Charge Manager in delivering complete and accurate rent setting and service charge information to customers and stakeholders.Service charges cover the costs of maintaining communal areas for properties and can be quite varied depending on the property and type of services provided. This role is crucial to ensuring that the Rent and Service Charge team follow correct proceduresand demonstrate effective controls within these processes.Responsibilities include:

• Managing a team of Service Charge Officers and Administrators, alongside our other Finance Supervisor, setting clear objectives and ensuring adequate training and development is provided to the team to ensure full understanding of processes, encouragingthem to identify improvements
• Ensuring customers, externally and internally, are provided with excellent and consistent customer service, including being point of contact for complaints management
• Supporting the Rent & Service Charge Manager in setting rents as required for new and existing properties, as well as planning and delivering the annual rent review, estimate and actual service charge statements to residents
• Understanding the complex legal and regulatory requirements of service charge related processes and providing solutions to overcome any problems within them
• Being responsible for completing appropriate reconciliations and controls throughout the teams processes
• Ensuring the team are meeting targets and delivering key milestones to agreed timescales, identifying and resolving potential issues which may impact on this. Ensuring Key Performance Indicators are tracked and monitored, providing performance informationas required

What we need from youYou should have previous knowledge and experience in a service charge or finance type role, preferably from within a housing environment (including leasehold and property management). Ideally, youll also have previous experience leading a team and. Youllalso need:

• Good managerial experience, with a focus on coaching and developing a team
• A professional and logical approach to problem solving with strong analytical skills
• An organised approach to your workload with the ability to effectively prioritise multiple projects to tight deadlines
• Excellent attention to detail and experience in creating and working with formulas in Excel
• Ability to build effective relationships with internal colleagues as well as our customers, working collaboratively to ensure queries are dealt with quickly and professionally

What youll receive from us

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Options for Private medical insurance, dental insurance & critical illness cover
• Flexible working - were committed to giving people flexibility as widely as possible

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Check out our careers site to learn more about us and our values.Its an exciting time to be joining Sovereign, so if youre looking for a fresh opportunity then wed love to hear from you!