Technical Support

Job Description

Reed Specialist Recruitment is working with a specialist supplier of swimming pool heat pumps and pool equipmentDue to an increase in demand and rapid growth the team based in their ‘NEW’ offices in Basildon are looking for the right person to join their team as ‘The Technical Support & Sales Advisor’This is a unique role filled with variety and the opportunity to learn and grow your technical skills, in addition to become an integral part of the teamThe ‘Technical Support & Sales Advisor’ will offer technical support to the companies’ customers, by phone , email, face to face and support tickets logged directly by the customerThey will also be responsible for testing & repairing faulty heat pumps, maintaining stock control of spare parts and assisting sales by recommending suitable products to potential customersFull systems & product training will be providedTechnical Support Duties• Monitoring and responding to support tickets logged by customers• Maintaining our inventory of heat pump spare parts, ordering replacement parts from suppliers• Inspecting and repairing any faulty units returned for repair.• Returning faulty units to suppliers• Refurbishing and testing heat pumps for re-sale• Liaising with external engineers to arrange on-site repairs for customers• Advising customers by telephone of solutions to their problems• Providing the highest level of customer service at all timesIf the person is not busy providing technical support, then they would be expected to help answerincoming calls and provide basic advice to new customers.This will include capturing the details of their swimming pool and recommending the best heat pump for their needs – full training will be given.Sales Advice• Advising customers of suitable heat pumps for their inground, above ground and indoor pools(training will be supplied)• Ordering equipment from suppliers• Updating our order tracking system (using Excel)• Logging heat pump serial numbers• Taking orders and credit card payments• Assisting to answer incoming phone callsEssential Skills / Experience• Previous experience in a Technical Support role• Customer service experience• Sales Experience• The ability to be proactive when resolving customer enquires• Excellent telephone manner• Basic understanding of wiring diagrams / technical details• Have some understanding of using tools• Well organised with the ability to prioritise your day• Attention to detail• Able to work under pressure• Able to work as part of team• IT / systems skillsHoursMonday – Friday 9am to 5pmBenefits & SalarySalary based on experienceCompany bonus schemePensionFree on-site parkingThe successful applicant will be given full training on products and systemsThe is an incredible opportunity for the right person to learn about air source heat pumps within the renewable energy industry , at a time when the industry is experiencing huge growthIf you would like to know more about this role, email an up to date CV to or call to discuss furtherDon’t miss out on this excellent opportunity , apply without delay