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Customer Service Coordinator

Job LocationBasildon
EducationNot Mentioned
Salary£23,000 - £26,000 per annum, negotiable, inc benef
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The CompanyYou will be working for a well established freight and logistics management company and will become an important part of the team. This is a great opportunity for an individual seeking a career with excellent progression.The Role

  • Provide key support and guidance to all our clients, new and existing, ensuring that they receive an excellent level of service managing and maintaining their business needs.
  • Identify and assess customer needs, pro-actively engage with clients to provide information, present solutions efficiently & clearly to achieve top level client satisfaction.
  • Build and maintain strong working relationships with clients and customers.
  • Investigate customer queries and complaints ensuring that they are resolved in the best possible way.
  • Ensure customer SOP’s are kept up to date.
  • Regular engagement with the operations team.
  • Ensuring client and customer service levels are maintained to the highest possible standard.
  • About You
  • Experience in freight forwarding is essential.
  • Excellent customer service and communication skills.
  • Excellent IT skills
  • You will have good attention to detail, problem solving and time management skills.
  • Required skills
  • Customer Care
  • Customer Service
  • Freight
  • Logistics
  • Freight Forwarding
  • Keyskills :
    Customer Care Customer Service Freight Logistics Freight Fwarding

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