Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

1st Line Service Desk Analyst - 6 month FTC

Rutherford Briant
Job LocationBasildon
EducationNot Mentioned
Salary27,000 - 36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 6 months

Job Description

Rutherford Briant have the pleasure of introducing a new 1st Line Service Desk Analyst role, the successful candidate will be working to support the team and company employees by resolving 1st line technical problems, maintaining the knowledge base and ITpolicies and procedures. The candidate will be reporting to the Service Delivery Manager. The role is diverse and covers global locations in India and Denmark with support in person, over the phone or remotely to address hardware/software and user issues.Another key aspect of the role is the responsibility of configuring and maintaining IT systems, hardware, software and other IT related peripherals. It is imperative that you have a strong knowledge of Microsoft based operating systems. This role offersthe opportunity to develop skills within a fast-growing business and is one which will evolve with the department and business.KEY TASKS AND RESPONSIBILITIES:

  • Respond to and record call details maintaining communication with users and key stakeholders throughout a tickets life cycle.
  • Assist with asset management, imaging, and deployment of new hardware.
  • 1st line Investigation to assist and fix user incidents and service request tickets.
  • Review and populate IT knowledge base with solutions to problems.
  • Assist with new start/ leaver process and onboarding of employees.
  • Assist with completing pre/post systems and applications testing.
  • Assist with Implementing all business policies and procedures.
  • Assist with general Sage x3 V11 ERP system maintenance and general user support.
  • Supporting users across all business locations.
  • Assist in the completion of user training material/documentation.
  • Assist with the creation, monitoring and updating of key policies and procedures.
KEY ACCOUNTABILITIES:
  • Provide 1st line point of contact for service desk requests and incidents.
  • Ensure SLAs and KPIs are met.
  • Ensuring excellent customer service is always provided.
  • Resolve 1st line queries, and work with or escalate to 2nd/3rd line to achieve resolution where appropriate.
  • Provide support across the following: servers, desktop, software, printers, remote access, and smart phones.
  • Working with vendors on supporting tickets and procurement.
Experience and Competencies:
  • At least 2 years proven experience within a helpdesk/support position.
  • Supporting a range of hardware e.g. PC, Smart Phones etc.
  • Experience with Windows 10, MS Office 2016, and MS Server platforms.
  • User training.
  • Windows Image Deployment
  • Simple Scripting (SQL 2016, windows Powershell etc.)

Keyskills :
HelpdeskSql ServerWindowsPowershellUser Training

APPLY NOW

1st Line Service Desk Analyst - 6 month FTC Related Jobs

© 2019 Naukrijobs All Rights Reserved