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Trainee Call Centre Agent

Job LocationBarton-upon-Humber
EducationNot Mentioned
Salary20,000 - 40,000 per annum, inc benefits, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Trainee Call Centre Agent- Barton-upon-humberBasic Salary of £20,000 (OTE £40,000)We are currentlyrecruiting for an exciting Trainee Call Centre Agent based in Barton-Upon-Humberpaying a fantastic basic salary of £20,000 with OTE of £40,000. You will join our resolutions team working closely with our Retail operationsteam to ensure we are delivering the very best service to our customers.As a Trainee Call Centre Agent you will be an ambassador, representing and promoting this household brand to customers who have made enquiries via our website and inspiring them to begin their kitchen journey. Youll be the first point ofcontact for all customer brochure enquries, and will have great customer conversations, building rapport and booking them in for an inspirational design appointment.Main Responsibilities: Handling customer enquries via phone and email Achieving personal call and appointment targets Engaging with customers to qualify their needs Educating and inspiring customers to begin their kitchen journey with Wren Building brand confidence to book and secure at home / in store design appointments Consistently delivering excellent customer service Developing and maintaining strong relationships with showroom teams to help facilitate the customer journeyAbout You: Strong and clear communication skills A customer centric attitude Enthusiasm for delivering fantastic customer service Personable and engaging Organised and forward thinking Thrive working towards KPIs and targets Experience in a Customer Service, Sales or Telesales environment is preferred but not essential Pride and accountability in everything you do A flexible approach and a willingness to learnWorking Hours are Monday to Friday 09:00-17:00 (Occassional Saturday may be required)If you think you have what it takes to be our next Trainee Call Centre Agent then please click apply today for immediate consideration.

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