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Neighbourhood Manager

chase recruitment group ltd
Job LocationBarry
EducationNot Mentioned
Salary17.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

The Neighbourhood Manager will be responsible for the allocation and management of housing and wider tenancy services within a defined neighbourhood.They will provide a responsive neighbourhood based housing service of the highest quality incorporating best practice and best value. They will undertake rent and service charge payment advice.They also ensure the tenants views and aspirations are met as far as possible within policy guidelines in the provision of the service they give. They will manage the landlord based older persons accommodation in their patch. MAIN DUTIES AND RESPONSIBILITIES

  • Ensure applicants are visited in their homes and landlord references are completed promptly to support their priority assessment by the Council.
  • Oversee the administration and management of transfer applicants.
  • Liaise with the Council and other referral agencies.
  • Provide general advice on housing options such as mutual exchanges to help existing tenants and other customers to meet their housing requirements.
  • Administer the lettings system and use our policies and procedures to meet housing need in the district and ensure properties are let within performance targets.
  • Liaise with the supported housing team relating to letting supported living schemes, ongoing tenancy support in floating support schemes and obtaining support for new clients.
  • Co-ordinate and carry out pre-allocation interviews with all prospective new tenants to ensure relevant advice about tenancy and support is offered to sustain a tenancy.
  • Communicate effectively with new tenants through the allocation process, arranging for tenancy agreements to be signed and conditions of tenancy explained, as well as an explanation of our policies and procedures for tenancy management.
  • Co-ordinate and carry out settling in visits for new tenants.
  • Complete 6 monthly home visits and 9 monthly reviews for starter tenancies to ensure the tenancy is being satisfactorily maintained and appropriate support is offered if necessary.
  • Deal with correspondence and enquiries as appropriate.
Prepare monitoring and performance reports when required5 years admin exp needed5 years customer service exp neededpublic sector exp neededsocial housing exp needed Neighbourhood Manager exp needed

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