Customer Account Manager

Job Description

Customer Account ManagerWe have an amazing opportunity for a Customer Account Manager to work for a company who believe advanced electronics is the key to a brighter future, who really care about the world tomorrow, and who put their teams at the heart of what they do, not the bottomline.Our client based in North Devon, now employs over 150 employees, and leads the design and manufacture of safety critical applications for the aerospace and defence, industrial and transportation industries.Focused on their employees needs and making it a great place to work for all, they truly put employee engagement at the centre of what they do. Our client continues to invest and improve the sites facilities, regularly get involved in fund-raising for localcharities, have an active social club and a group wide focus on Build Expertise in science, technology, engineering and maths (STEM) subjects, developing their current employees and encouraging others to join the industry.Other benefits include:

• Competitive salary package
• Discounted Gym membership
• Life assurance
• Fresh fruit and hot drinks
• Cycle to work scheme
• Company share-save scheme (eligible after a qualifying period)
• Contributory pension scheme
• Medical Cover
• Performance related Incentive Bonus Scheme
• Free Parking

They are currently trialling a 4-day working week and during that time you can either opt in or out of the pilot. Hours of work available are:OPT IN - Monday to Thursday 7.am to 5.30pmOPT OUT - Monday to Thursday am to pm/Friday am to pmRole Overview:

• Deliver the best solution for both the customer and TT electronics, driving growth and sustainability. This will include full preparation for every meeting / phone call, creating quarterly business reviews (Quality and OTIF), developing forward-lookingcustomer objectives, and qualifying new business opportunities.
• From the point of RFQ receipt, you will have full end to end oversight and drive the various functions for efficiency in response time and commercially optimal pricing.
• Management of pricing activity with the Customers to ensure best recoveries based on value to the customer and realise close/win on business opportunities.

Desirable Skills and Experience:

• The ideal candidate will have at least 5 years experience in a technical manufacturing environment, presenting even the most complex tasks in a simple and efficient way.(Project Management, Customer Account Management, Procurement, or similar)
• Extensive experience working in low volume, high product mix, build-to-print environments within Aerospace, defence or technical manufacturing environments.
• Being build to print of complex electronics, its a must to be able to digest, organise and communicate (with excellence) requirements with a level of effective negotiation and influencing skills for win-win outcomes.
• Experience is change management or diverse project management is desirable to demonstrate the ability to thrive under pressure and agility to deliver against strict deadlines.
• End to end RFQ management; Generating estimation sheets, working with engineering, procurement, etc for labour times and costing, commercial evaluation for price (pulling out any key drivers), developing a business case or program style format for delivery& finally any negotiations of the back.
• University Degree in Business, Engineering or similar.
• Proven ability in negotiation of high value contracts.
• Full UK driving licence

If this role sounds perfect for you then please apply now!KSBarnstapleKelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kellys Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Keyskills :
customer account manager electronics manufacturing