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Housing Officer

NFP People LTD
Job LocationBarnsley
EducationNot Mentioned
Salary£28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Housing OfficerAre you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiencyA leading provider of specialised supported housing, is seeking a dedicated Housing Officer to join their team.Position: Housing Officer – Specialised Supported HousingLocation: Tankersley, Barnsley (with travel from Durham to Worcester)Salary Range: Circa £28,000.00Working Hours: 37.5 hours per week, Monday to FridayAbout the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities andensuring tenant satisfaction.Key Responsibilities:

  • Delivering housing management services, particularly for vulnerable tenants
  • Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches
  • Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
  • Ensuring delivery of excellent customer service tailored to individual tenant needs
  • Collaborating with colleagues and partners to achieve shared objectives effectively
About you: To be successful in the role of Housing Officer you will need the following skills and experience:
  • At least 3 years’ experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard and the Neighbourhood and Community standard
  • Knowledge of regulatory standards relevant to the role
  • Experience of delivering excellent customer services that meet individual needs.
  • Strong IT skills, including proficiency in Microsoft Office
  • Excellent communication skills, both verbal and written
  • Ability to work independently and collaboratively to achieve objectives.
  • Problem-solving skills with a focus on customer service and satisfaction.
  • The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.
  • CIH, IRPM, or equivalent qualification or degree (desirable).
If youre ready to make a meaningful impact in the lives of tenants and contribute to the organisations mission of providing exceptional housing support, apply now to join the team!You may also have experience in areas such as: Housing Advisor, Housing Officer, Tenant Support Advisor, Tenant Support Officer, Customer Contact Advisor Housing, Housing Advisor, Housing Options Advisor, Housing Advisor - Supported Housing, Housing CustomerServices Advisor, Tenant Support, Tenant Liaison, Housing Adviser, Housing Advice, Housing, Social Housing, Tenant Support, Tenant Support Coordinator, Housing Support Officer.PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.Required skills
  • Housing Officer
  • Housing Advisor
  • Tenant Support Officer
  • Tenant Support Advisor
  • Customer Contact Advisor Housing

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