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| Job Location | Barnet |
| Education | Not Mentioned |
| Salary | £20,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Our client is a successful managed service provider (MSP), based on the South Hertfordshire / North London border, whose reputation for delivering excellent customer service demands they now hire an additional, Microsoft-oriented, Service Desk colleague.Operating within a flat management structure, the successful Engineer will work on the following dual HQ / Field-based (as covid restrictions permit) responsibilities and duties:- Deliver excellent service, exceeding the customer expectations wherever possible- Provide First Time Fixes for incidents wherever possible- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA- Keeping Customers informed on at all time on status and progress- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction- Ensure all open tickets are worked on within the time frame provided and updatedPreferred qualifications and Skills:- Formal IT-oriented education or studying an industry recognised qualification ideal - MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC.- Excellent oral and written communication skills with the ability to communicate effectively at all levels- Clear and Polite telephone manner- Excellent social skills with the ability to establish and maintain good/ productive relationships- A passion for providing exceptional customer service even during period of stress and pressure.A Microsoft configuration bias is preferred as typical technology exposure in this role will include:- O365 with SharePoint- DDNS, DHCP- MS Exchange server configuration- AV, Web, and Email Scanning solutions- VMWare- Citrix- Linux- Cisco telephone Systems- Hardware troubleshooting of both desktop and server hardware- Application support of Microsoft Office, and common windows applications from vendors such as Adobe sumac, McAfee etc Required skills