Travel Operations Executive - Hybrid Working

Job Description

Travel Operations ExecutiveThis leading specialist travel company are passionate about providing meaningful, inspiring and innovative holidays & educational trips to a range of destinations chosen by their team of experts who have first hand, in depth product knowledge. Theynow have a vacancy for a Travel Operations Executive to join them in this varied operational role to provide exceptional service to customers throughout their booking journey as well as pre and post travel.Travel Operations Executive - Role & Responsibilities:

• Assist customers throughout the booking process, providing destination & general advice and administer confirmed bookings, ensuring customers are kept updated and fully supported.
• Creation of itineraries and documentation for each school or customer.
• Produce accurate documentation including confirmations, invoice & itineraries for schools & customers and liaise with flights specialist to ensure tickets are issued correctly.
• Keep up to date records to ensure deadlines are met in relation to additional information required & balance payments etc.
• Liaison with suppliers to ensure all elements of the trip are confirmed as booked.
• Handle booking amendments, cancellations and update the relevant systems
• Work with Flights Specialist to ensure flight tickets are accurately ticketed
• Monitor and action Amadeus queues and assist with other airline booking systems, as required.
• Administer costs and arrange travel details for Teacher Tour Leaders
• Prepare relevant destination and tour itinerary presentations for schools.
• Manage and resolve in-resort issues as a matter of priority and maintain the highest levels of customer service throughout. Provide cover on the emergency phone roster on a rota basis.
• Monitor post holiday questionnaire feedback and proactively follow up with schools/customers post travel. Investigate any issues arising, liaising with internal teams and suppliers.
• Assist as required across the department and wider business as required in an emergency situation or according to business demands.

Travel Operations Executive - Skills & Experience Required:

• Experience in the travel industry, ideally within tour operations, retail travel or airline in a customer focused or sales role.
• GDS (Amadeus) skills preferred.
• Passion for travel with a good range of destination knowledge.
• Experience of meeting and exceeding set KPIs.
• Flexible approach with an ability to thrive in a busy, fast paced role, effectively managing and prioritising workload.
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills with excellent teamwork.
• Exceptional customer service focus and skills.
• Able to demonstrate Influencing and negotiating skills
• Excellent spoken and written English
• Practical experience using Microsoft Word, Excel and Outlook.

Travel Operations Executive - Additional Information:

• Salary £23k to £24k dependent on experience.
• Hybrid office / home based role, currently 2 days in the office.
• Monday to Friday 9 to 5, with Saturdays on a rota (approx. 1 in 4). Out of hours phone cover on as rota basis.
• Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being initiatives & social events.

Please apply for the position of Travel Operations Executive online or email your cv toDont keep a good thing to yourselfWe grow our business through referrals, so please dont keep us to yourself. If you think were doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk