Service Administrator

Job Description

Clemence Rogers Recruitment are currently recruiting for a Service Administrator to join a team in Avonmouth. Salary £23,000.00 to £26,000.00 DOE.Main duties will be:1. Providing exceptional customer service using various forms of communication for example in person, phone, or email.2. Providing administration support to the workshop for example correctly invoicing vehicles upon completion ensuring a swift turn around for payment of work carried out Updating customers on their vehicle progress whilst in our workshop3. Liaise with the workshop to monitor vehicle progress and drive a process ensuring vehicles are updated on the system and with the customer to maintain Brilliant customer relationships both internally and externally.4. Dealing with customer queries.5. Exceeding customer expectation by ensuring you are part of a Brilliant Team which provides a quality service to all customers getting their vehicles back on the road to keep our country running6. To understand key performance targets and support your colleagues and team to achieve them7. To embrace all opportunities of learning and developing alongside some of our Brilliant skilled Service Administrators.8. To respect the property of the Company and any property for which the Company is responsible, or which is in their care.9. To assist with general housekeeping duties required within the service reception area.As a Service Administrator in Avonmouth we will be looking for you to be able to demonstrate: Desire to work in a fast paced, demanding environment Experience working with retail and warranty systems/software Be able to follow Manufacturer guidelines for claim input Display a high level of customer service IT Literacy Brilliant levels of communication written and verbal Enthusiastic, Team Player, Flexible. To ensure profit opportunities are maximised and target month end WIP levels are achievedWhats in it for you 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years service. Auto-enrolment Pension Scheme with employer contribution. 2 x Salary Life Assurance. Family & Friends Discounted Car Scheme. Retail discounts saving £££s at high street stores, health & beauty, going out, travel and much more. Industry Leading Training. Onsite mental health first aiders. Discounted Healthcare scheme. Being Brilliant awards. Career progression opportunities. Internal engagement initiatives. Employee Assistance Programme to help with life changes The opportunity to get involved in a range of charity fundraising opportunities We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team through our People Partnership initiative.At Clemence Rogers your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role.To read our full privacy policy please follow the link: https://privacy/