Community Project Manager

Job Description

Community Project Manager - Hiring ASAPLocation: Remote working with 2 monthly office visits to TwycrossDuration: 18 months initial contract with a view to extendDaily Rate: £233 per day PAYESummaryOur client is looking for a Community Programme Manager, specialising in discursive channel management, reporting and programme management to join the in-house Community team. Do you love getting involved in game discussion Are you keen to gather player feedbackand watch it make a real difference to game development Do you think you could be a connection for a major AAA studio, and build out programmes that add valuable depth to that connection If so, we may have a place for you!Responsibilities

• Work closely with the Senior Community Manager to manage both day-to-day priorities and overall discursive channel strategy.
• Being an active and approachable presence in the official game discursive channels (owned and third-party forums, Discord, Reddit), working with different teams within the studio to ensure our audience is always kept informed, engaged and supported.
• Owning the management of the Insider Programme, including the editorialising and surfacing of release notes, forum feedback threads and organisation of additional playtests as required.
• Running the day-to-day game Steam community engagement strategy, including ownership of News & Announcements and the Community Hub.
• Listening to our communitys feedback on our in-game content and features, collating that feedback and packaging it back to the development teams in a clear and digestible format.
• Working with key stakeholders like User Research and Player Insights to deliver this feedback with context regarding in-game behaviours and actions.
• Working with the wider Community and Communications and Live Ops teams on seamlessly delivering retail releases, including release messaging and release note support when required.
• Managing and maintaining strong relationships with volunteer community moderators to keep our discursive spaces organised, welcoming and a great place for fans to discuss our products.
• Inviting feedback from the community through social channels and forum content, and co-ordinating with internal teams to ensure were soliciting feedback around the right focuses.
• Using listening tools to keep a finger on the pulse of the chatter and sentiment around our products, showing proactivity in identifying emerging issues and recognising channel/programme opportunities where they arise.
• Curate and collate user-generated content, sharing the most compelling player stories or assets with the wider team Community team for spotlighting.

Key Skills

• An in-depth understanding of how the game development process works.
• Excellent written communication skills.
• Intimate familiarity with a range of discursive channels, including their moderation, analytical and platform management toolsets.
• Proven experience owning projects from incubation to execution.
• Experience with CMS publishing tools.
• Experience with video and image editing a plus.
• Basic HTML proficiency a plus.
• Strong passion for games and gaming culture.
• Well-organised, and effective at working against a plan to deliver incremental results.
• Self-motivated and good at prioritising and managing personal workloads.
• Seeks new opportunities to continuously improve and optimise studio output.