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| Job Location | Ashford, Kent |
| Education | Not Mentioned |
| Salary | 25,000 - 35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Diamond Search Recruitment are delighted to be exclusively representing our client in recruiting for a Complaints Assistant. Working from beautiful offices in Ashford, our client are an international organisation with an enviable business reputation and a friendly, dynamic and high performing team! Due to our clients global growth, we are seekinga Complaints Assistant to join an exciting and focused team dedicated to servicing growing stakeholders!This is a full-time position - working hours are 9am - 5pm, Monday to Friday.Whilst experience is preferred, our client is open to consider junior candidates, who are confident and able to learn quickly!Main Responsibilities: Administer and manage the complaints workload Manage trademark infringement cases Manage the cases through to completion, working in a timely manner and inline with the organisations processes and procedures Monitor and suggest improvements to the complaint process and procedures to meet changing requirements Ensure all complaint records and data is accurate and kept up to date Gather and analyse statistical complaint data to generate metrics and reports Identify and escalate issues to management when appropriateThe Ideal Candidate: Self-motivated, able to work autonomously and as part of a team Have excellent attention to detail, with the ability to assess and understand relevant information to reach fair outcomes Has the ability to manage own workload and prioritise accordingly. Excellent organisational and administrative skills Excellent written and verbal communication skills. Strong MS Office skills Proven experience in a similar role (Desired) Degree or equivalent qualification (Desired)Benefits: Salary commensurate with experience 20 days annual leave (+8 days public holidays) with annual loyalty increments up to an additional 5 days Pension scheme with employer contribution Gym membership Healthcare planIf this is the perfect next position for you then what are you waiting for Apply today!Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.