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| Job Location | Ascot |
| Education | Not Mentioned |
| Salary | £28,000 - £32,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time Work from home |
Are you pro-active with a customer centric attitude and wanting a challenge My client is as an accredited learning provider, delivering a wide range of online, virtual and classroom training globally, they are seeking a new team member who is keen to learnand be at the forefront of delivering a great customer experience.You will put your passion and determination to work with a range of customers and colleagues, via the telephone, email or face to face/virtual meetings into practice. With strong processes in place you will be supported in getting the detail right’, butalso encouraged to adapt and improve what and how we work.Key responsibilities of the role:Schedule Management· Scheduling of course dates for either public or client specific dates.· Booking external trainers for the delivery of events· Careful management of the costs associated with delivering training.· Advertising and promoting course availability, liaising with the Marketing Manager or Sales teams as appropriate.· Managing changes to course dates, venues and cancellations as appropriate.· Ensuring that both client and consultant trainer specific needs are considered and catered for at all times.Course Administration· Arranging training materials and facilities for courses.· Liaising with Sales and or Client’s to book cohorts of delegates onto training courses and exams.· Issuing Joining Instructions and pre-course reading for corporate courses.· Managing changes to exam dates, venues and cancellations as appropriate.· Advising clients of exam results and sending certificates.Stakeholder / Client support· Receiving and answering verbal and written queries received from clients and internal staff in a timely manner.· Working with the Account Managers/Programme Manager to agree and resource training schedules for large programmes.Finance· Liaising closely with the finance team to facilitate end of period reconciliation processes and credit control.· Providing Management Information internally and externally for public and client specific courses as required.Other· Other duties to include holiday and absence cover for colleagues in the operations team and as directed by the Head of OperationsWhats important to us:· Customer centric in all areas· Attention to detail· Teamwork· Excellent oral communication and written communication skills· Energy, Enthusiasm and TenacityDo you have:Skills:
Keyskills :
Customer ServicesService DeliveryTraining ProgrammeLearning Management