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Job Location | Annesley |
Education | Not Mentioned |
Salary | £10.90 per hour |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary , full-time |
| TEMPORARY CUSTOMER SUPPPORT ADVISOR || WORKING HOURS: 9:00AM - 5:00PM / EVERYOTHER SATURDAY THROUGHOUT DECEMBER|| £10.90 PER HOUR || LOCATION: NG15 NOTTINGHAM | | STARTING ASAP || WORKING THROUGHOUT NOVEMBER AND DECEMBER |This role will be temporary over the chrisrmas period however it may get extended into 2024.Job Responsibilities:Deliver Exceptional Customer Service:- Provide a warm, friendly, and welcoming experience to all customers. Uphold a culture of service excellence in all interactions with customers.Administrative Support:- Assist with various general administrative tasks as needed.Customer Communication:- Respond promptly to customer inquiry emails.- Address and resolve customer complaints and queries via chat messages.First Impression:- Create a positive and lasting first impression with every customer.Effective Customer Interaction:- Listen attentively and use effective questioning techniques to meet customer needs.Product Knowledge:- Stay informed about current offers, promotions, and product availability to assist customers effectively.Complaint Handling:- Ensure swift and efficient resolution of incoming complaints, follow-ups, and inquiries.- Direct issues to the appropriate department or personnel as needed.Required Skills:- Attention to Detail- Excellent Administration- Communication Proficiency- Friendly Phone Etiquette- Active Listening- Flexibility- Team Player- Supportive and cooperative attitude towards colleagues-