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CUSTOMER SERVICE REPRESENTATIVE - TEMPORARY

Elizabeth Michael Associates
Job LocationAnnesley
EducationNot Mentioned
Salary£10.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

| CUSTOMER SERVICE REPRESENTATIVE - TEMPORARY || WORKING HOURS: 9:00AM - 5:00PM / EVERYOTHER SATURDAY || NG15, NOTTINGHAM || £10.90 PER HOUR || STARTING ASAP UNTIL END OF MARCH - THIS MAY GET EXTENDED |

  • Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
  • Input orders ensuring all information is accurate
  • Make outbound calls as per the relevant call schedule
  • Offer alternatives when products are out of stock or products are discontinued
  • Stay up to date with and actively promote products/special offers current promotions
  • Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
  • Drive efficiency and encourage customers to use our website and support them through the journey
  • Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
Person Specification
  • Customer service experience by phone
  • Be able to work on own initiative to deliver business objectives
  • Proficient in Microsoft office suite - essential
  • Previous admin experience

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