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Customer Service Advisor

Connells Group HQ
Job LocationAnnesley
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job DescriptionAre you an experienced residential Property Manager, who is looking to take the next step in their careerWe have an exciting opportunity to join our team as Assistant Operations Manager, and to use and develop your residential industry knowledge.Our team specialises in rent & legal protection so a strong background in residential tenancies of all types, notices for possession and compliance legislation is requireed.The role:

  • Assisting the Operations Manager in the day to day management of the Department
  • Being a subject matter expert within the department on all aspects of residential tenancy legislation
  • Dealing with escalated defences regarding possession claims and investigating claims.
  • Escalated point of contact for any queries from within the branch network, as well as the Insurer and our appointed solicitors.
  • Undertaking compliance checks – Audits and validating claims.
  • Authorising payments under insurance policies.
  • Ensuring the KPIs and SLA are maintained both for our Insurers and our customers.
Skills & Attributes:
  • Experience within residential property management essential.
  • Strong communication, influencing and customer service skills.
  • Ability to adapt conversations to the situation by overcoming objections.
  • Excellent organisation, prioritisation and time management skills with a strong attention to detail
  • Ability to work proactively, comfortable at using their own initiative in a fast paced environment where priorities can change regularly
  • Proficient with Microsoft Office – Word, Excel, emails etc.
Benefits
  • Core business hours: 9:00am – 5:30pm, Monday to Friday with free onsite parking.
  • 23 days annual leave increasing with long service up to a maximum of 25 days.
  • Pension scheme.
  • Ability to undertake industry qualification.
  • Perks at Work– Discounts on products and services inc electrical & Travel.
  • Discounts on estate agency, mortgage, conveyancing and surveying services.
  • Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
  • Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
Connells Groupis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, maritalstatus, or pregnancy and maternity.CC00295

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