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Customer Service Advisor

Reed Business Support
Job LocationAnnesley
EducationNot Mentioned
Salary9.50 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Are you looking for a new opportunity that will challenge you An opportunity that will allow you to help others An opportunity that offers great development Yes, then look no further.Reed are working in partnership with Nottinghamshire County Council and are looking for people with great customer service, a positive telephone manner and clear concise communication skills to join their vibrant, forward thinking and welcoming CustomerService Team.The main purpose of the role is to deliver excellent standards of customer care, consistent, high-quality information, guidance and support on particular aspects of the Authoritys services, i.e general information, supporting online payments and transactionalenquiries (e.g. switchboard calls, pot holes and waste management).Key Responsibilities:

  • To effectively handle inbound and outbound telephone calls from members of the public, service users, internal departments and to provide a prompt, high quality response for their enquiry
  • To establish the nature of the calls and respond by giving direct information and enquiry resolution
  • To ensure all queries are logged using the CRM system and are resolved at first point contact
  • To deliver a customer-focused service which reflect the standards set out in the Councils Customer Service Code of Practice
Experience:The ideal Customer Service Adviser will:
  • Have experience of providing quality customer service
  • Have the ability to use call centre systems and technology
  • Good, accurate keyboard skills and typing speeds
  • Have the ability to communicate effectively both verbally and written
  • Have the ability to establish effective working relationships with customers and colleagues
  • Have the ability to remain calm and tactful in dealing with challenging customers
Benefits:
  • 13 weeks in depth training and induction period (Office based in Annesley)
  • Free on-site parking
  • Hours of work: 08:3017:00 (Rota Basis)
  • No Weekends!
  • Hybrid working available longer termPost induction and when experience allows
  • Opportunity to advance onto a contract with Nottinghamshire County Council
  • Opportunity for career progression within Nottinghamshire County Council
All REED temporary workers receive a competitive benefits package including:
  • Guaranteed hours contract
  • Online timesheets & pay management with weekly pay
  • Regular progress reports and face-to-face service reviews
  • Free Eye test vouchers
  • Holiday Pay
  • Life insurance
  • Sick Pay
  • Pension
  • Health Cash Plan
  • Retailer Discounts
If you are interested APPLY NOW!

APPLY NOW

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