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Administrator

Countrywide HQ
Job LocationAnnesley
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job DescriptionAdministrator - Full Time - Salary £20,500 – £21,500; Monday – Friday. 9am to 5:30pm We are looking for enthusiastic and motivated individuals who want to be a part of a passionate and dedicated team, dealing with Rent & Legal Protection (RLP) insurance claims.The role:

  • Assisting customers with queries in relation to their insurance claims.
  • Being a subject matter expert within the business regarding the current policies and the point of contact for any queries from within the branch network, as well as the Insurer and our appointed solicitors.
  • Undertaking compliance checks – Audits and validating claims.
  • Authorising payments under insurance policies.
Responsibilities and duties:
  • Being the point of contact for thelandlords, tenants and legal representative ensuring that all queries are answered as quickly as possible.
  • Investigate the authenticity of claims and counter claims.
  • Being the point of contact for Landlords, advising them of their rights under the policy and how to make a claim.
  • Auditing the tenancy and claim conditions to ensure that all matters are compliant with our contractual obligations with the insurer.
  • Ensuring our Landlords are kept up to date of all matters in respect of their claim
  • Being the point of contact for the landlords, tenants and legal representative ensuring that all queries are answered as quickly as possible.
Skills & Attributes:
  • Experience within residential property environment, Insurance or residential legal services experience preferable but not essential.
  • Strong communication, influencing and customer service skills.
  • Ability to adapt conversations to the situation by overcoming objections.
  • Excellent organisation, prioritisation and time management skills with a strong attention to detail
  • Ability to work proactively, comfortable at using their own initiative in a fast paced environment where priorities can change regularly
  • Proficient with Microsoft Office – Word, Excel, emails etc.
Benefits
  • Core business hours: 9:00am – 5:30pm, Monday to Friday with free onsite parking.
  • 23 days annual leave increasing with long service up to a maximum of 25 days.
  • Pension scheme.
  • Ability to undertake industry qualification.
  • Perks at Work– Discounts on products and services inc electrical & Travel.
  • Discounts on estate agency, mortgage, conveyancing and surveying services.
  • Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
  • Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
CC00290

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