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Sales Support

Workwales
Job LocationAmmanford
EducationNot Mentioned
Salary21,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Sales SupportCapel Hendre, Ammanford£21,000 - £23,000 Per Annum Dependent On ExperienceThe Company:My client are the UKs leading manufacturer of CCTV camera mounting equipment. They design, manufacture, and supply their wide and varied product range from their base in Capel Hendre, supplying throughout the UK and worldwide. This is a fantastic opportunityfor an enthusiastic person to join a successful team in a Sales Support role, hours are 8:30am to 5pm.Sales Support, about the role:Based in a busy sales office this role involves providing a point of contact for their customers, advising them on their large product range and always maintaining a high level of customer service. It is essential to have a practical background and be ableto understand their products in detail including options and variants, so must have had experience supporting products in a manufacturing company or with building/civils products or building supplies or mechanical products or similar - any business where apractical understanding and mechanical capability relating to physical products has been fundamental.Duties of a Sales Support person include:

  • Answer Customer calls for the UK and respond to emails without fail, be available for Customers to contact
  • Advise Customers on the Product Range
  • Understand how the Products are used and be able to advise the correct Product for each application, be the "expert"
  • Provide datasheets and specific details
  • Provide quotations in an accurate and timely manner
  • Know when to ask for input or to refer, if a non-standard product/application is required
  • Planning customer deliveries
  • Be responsible for own Quote Book and keep up to date at all times with chase dates and all notes relating to the quote / project
  • Become multi-skilled to cover any function / operation carried out in the Sales Office - both for absence/holiday cover and for progression
  • To undertake any other reasonable tasks as deemed necessary by the line manager
Requirements for a Sales Support person:
  • Experience of working within a busy office environment
  • Excellent accuracy is essential with an obsession for detail and ability to focus on understanding and processing large amounts of detail accurately and with the right conclusions
  • The ability to work closely, quickly, and effectively within prescribed timeframes
  • A good appreciation for technical aspects is also important, since the product range is large and varied and must be completely understood in order to be able to offer the correct support and advice to customers
  • Previous experience of working in a transport scheduling / planning role would be advantageous
In Return:
  • Profit Share
  • Company Pension
  • Free Parking
  • 20 days holiday plus bank holidays - rising to 25 plus bank holidays thereafter
For a confidential discussion about this role reach out to Sarah at Work Wales

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