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Job Location | Altrincham |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Salary: Market relatedReference: 028/04/22Service Desk2nd Line Support EngineerCompetetive Salary plus On Call PaymentAbout UsCity & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, were bound by a common set of values and principles in providing flexible,community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.The RoleWe are currently looking for a passionate and dedicated 2nd Line Support Engineer to join our IT Services Team in Altrincham a full-time basis.This role will be working as part of an IT Team of technicians dealing with escalated second line incidents and requests, that will be received and logged through our 1st line support function. Responsible for ensuring all tickets are dealt with from beingreceived to resolution with a focus on excellent customer service and quality. Responsible for supporting a wide range of end users from all levels in the organization. The primary purpose of the role is to ensure continued Service Delivery by appropriatelymanaging the tickets assigned and ensuring a timely and professional resolution within KPIs.Duties & ResponsibilitiesIncluding, but not limited to: