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Service Administrator

Smart Recruit Online Limited
Job LocationAltrincham
EducationNot Mentioned
Salary£18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done Are you looking for an opportunity to join an outstanding and prestigious organisationIf you want an exciting new role that provides both challenges and rewards, then look no further.We are main dealers for JCB Construction and Industrial machinery. Due to continued expansion, we are currently seeking to recruit a Service Administrator at our head office in Altrincham, Cheshire.We are a small close-knit team that support each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.Our rewards often come in the form of satisfaction that doing the job well brings.As part of a small team, we are looking for a well-motivated individual who has a desire to exceed our customers expectations in every way. In a new department within the Parts and Service organisation, the role of Service Administrator provides assistance to the service controllers identifying parts, repair times, and equipment for after service work, and machine health checks.As a Service Administrator, your role will involve:

  • Providing customers with documentation for their completed routine maintenance, informing them of repairs required.
  • Liaising with our own engineers, to provide our customers with detailed and accurate quotes expected of us for after service works.
  • Liaising with customers, where required, to ensure customers are aware of what is being quoted, and why.
  • Identifying where any repairs are to be costed to (Warranty / Retail / Internal).
  • Using our in house follow up system to record and manage after service work.
  • Liaising with third party suppliers where required.
  • Providing cover for our service controllers while they are on holiday. This involves booking routine maintenance with customers and organising engineers schedules.
  • General Administration duties as required.
    • Keywords: Service Administrator | Parts | Service | Engineering | Advisor | Technician | Customer Service | Administration | Training | Repairs | QuotationsBenefitsCompany pension | 21days paid holiday plus bank holidays | OvertimeAdditional InformationSalary based on a 40hr week.Essential Skills
  • Excellent communication skills.
  • Conscientious with a good eye for detail.
  • Good knowledge of mechanical engineering.
  • Customer focus and good interpersonal skills.
  • Highly self-motivated with a can-do attitude.
  • Ability to work on own initiative.
  • Flexible
  • Strive for Excellence.
  • Ability to make decisions.
    • Desirable Skills
  • Parts identification knowledge.
  • Construction and associated industries experience.
    • About CompanyIn 1890, we were established by the Gunn brothers. In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world. The customer is at the heart of our business and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers. From our Sales team to our Aftermarket team, everyone plays an equal part in making sure that the most integral part of our business is looked after properly. Required skills
  • Advisor
  • Engineering
  • Parts
  • Service

    • Keyskills :
    Advis Engineering Parts Service

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