Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support Advisor

Alexander Hancock Recruitment
Job LocationAltrincham
EducationNot Mentioned
Salary£18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client is a leading on line retailer selling to B2C market and as a result of further expansion is looking to recruit a Customer Support Advisor, reporting to Customer Support ManagerThis role is a pivotal position in the company giving the individual an opportunity to have a direct impact on the success of their digital space.The hours for this role are 35 a week but must include Saturday and Sunday 9am-5pm, plus 3 other days in the week to suitMain Duties and Responsibilities for the position of Customer Support Advisor

  • Day-to-day support of online customers, answering queries and providing advice
  • The role is customer facing (via email/ telephone) providing vital interaction with our customers, to ensure a successful customer experience
  • Responding to customer email, phone, live chat and social media enquiries, ensuring that excellent customer service is delivered whilst maintaining consistent company standards and tone of message
  • Organising customer returns and refunds
  • To continue to develop product knowledge to ensure optimum customer service is delivered at all times via all customer communication channels
  • To consider / provide customer feedback to the Marketing & Web teams to help improve the customer experience and produce relevant Marketing / social media content
  • Assist in the completion of daily, weekly and monthly KPI data
  • Generally provide assistance, cover and support within the team and in all areas of the business as and when required
    • Qualifications and Experience required for the role of Customer Support Advisor
  • Experience of working in a customer support role.
  • Strong communications and organisational skills - this role requires a strong attention to detail and ability to work under tight deadlines.
  • Excellent computer literacy skills - working knowledge of Microsoft Office
  • Proven ability to build consensus and work effectively within a cross-departmental team.
  • Experience working both independently and in a team-oriented, collaborative environment.
    • Required skills
  • Customer Service
  • Order Processing
  • Online Retail
  • Saturday and Sunday working
  • Live Chat/Web chat

    • Keyskills :
    Customer Service Order Processing Online Retail Saturday and Sunday wking Live Chat/Web chat

    APPLY NOW

    Customer Support Advisor Related Jobs

    © 2019 Naukrijobs All Rights Reserved