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Customer Amendments Executive

Travel Trade Recruitment
Job LocationAltrincham
EducationNot Mentioned
Salary£26,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client a well-established, reputable Cruise company are looking for a Customer Service Executive with a keen eye for detail to join their team, due to growth of the business. This is fabulous opportunity for travel industry professionals to join a multiaward-winning cruise company and become part of their success story! Now celebrating 10 years, the company has achieved phenomenal success from its passion and people. This is a great move for someone who is already working for a Tour Operator or Travel Agency,with previous experience in a similar Customer Service or After Sales role. Monday to Friday with weekend availability and a competitive salary of £26-£28kJOB DESCRIPTION:

  • Handling customer queries about bookings, taking payments, and providing general information.
  • Completing post-booking administration tasks.
  • Facilitating changes to bookings as requested by customers.
  • Proactively reaching out to customers with essential information about their bookings.
  • Taking responsibility for post-sale activities crucial for the company
  • Collaborating both independently and as part of a team to deliver exceptional service.
Required Skills:I am looking for friendly enthusiastic individuals with a passion for the travel and cruise industry, possessing the following skills:
  • Positive approach to problem-solving with a can-do attitude.
  • Excellent verbal and written communication skills.
  • Flexibility to work effectively in a small team.
  • Proficient in computer skills, particularly Outlook, Microsoft Excel
  • Self-motivated
  • Great attention to detail
  • Innovative and creative mindset.
  • Previous product experience in the travel sector is essential.
Benefits:
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Transport links
THE PACKAGE & HOURS:Successful applicant can expect a competitive package of £26000 - 28000k depending on experienceOffice based role - no homeworking or hybrid working offeredMonday to Friday with Weekend availabilityInterestedIf you are looking for a new challenge and to further your Customer Service experience within a fast-growing travel company and be rewarded with a competitive salary, flexibility to work from home, fantastic benefits and great working hours, please applynow! Please send your CV to or click on Apply and follow the on-screen instructions.

Keyskills :
customer servicetravel managertour opscustomer care Travel agent

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