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Office Administrator - Hybrid

HAMPSHIRE RECRUITMENT SERVICES LTD
Job LocationAlton
EducationNot Mentioned
Salary£22,600 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 12 month contract

Job Description

A brand new 12-month contract has arisen to work for a company based in Alton. You will be part of a successful, high performing business working in a busy, fast paced environment. The key objective of this role is to deliver exceptional service and query resolution to a high standard to all customers. This is a pivotal area in the company that is critical to ensure agreed services are delivered and managed to a customer’s expectation. Job profile:

  • Handling new enquiries that are received from internal departments or directly from the customer
  • Responsible for communicating with internal departments to ensure pricing and services are agreed
  • Internal and external relationship management is key
  • Contractual changes are also a key part of this role which involves a strict document control process before any changes are made as per the customer requirements
  • Ensuring all key information is accurately recorded on a central customer database and relayed as and when the need arises
  • You will be expected to be proactive in dealing with tasks that have been assigned and take ownership as and when they arise
  • Ensure the customer phone line is answered in a professional and timely manner
  • Aim to resolve customer query or issue on initial call or if not possible log query/complaint and follow up with relevant party
  • Consistency in service standard applies to any queries or complaints that are received by email
  • Engaging with vendors on a day-to-day basis in respect to queries or complaints from customers relating to the service
  • Maintain and update all customer information within customer database
  • All calls or requests that require an action to be logged, actioned and closed within a timely manner
  • Understanding the companys products and services and know how to explain clearly to customers
  • Direct customers to relevant departments to ensure all customer contact reaches an appropriate conclusion
  • Communications requiring an action are to be recorded onto the call logging system (CRM)
Key Skills: • Friendly, enthusiastic and a good team player • Keeping calm under pressure and manage multiple activities • Confident to communicate at all levels • Excellent interpersonal and communication skills • Efficiency, accuracy, attention to detail • Self-motivated and willing to take the initiative • Aptitude to work without direct supervision • Able to multi-task and manage competing deadlines whilst achieving departmental SLA’s • Able to build positive relationships with other departments Benefits:
  • Annual salary £22,600
  • Hybrid - WFH on Monday’s and Friday’s and Tuesday, Wednesday, Thursday work from the office
  • Monday to Friday, no weekends
  • 37.5 hours per week
  • Hours - 8.30am to 5.00pm with one hour lunch
  • Holiday entitlement - 24 days, plus bank holidays
  • Extra annual leave days available
  • Company performance bonus
  • Staff parking
  • Central location in Alton
  • Pension
  • Life Cover
  • Share save scheme - discounted share options available
  • Cycle 2 work scheme
  • Corporate discounts
  • Eco-Drive Scheme
  • Health and wellbeing scheme
  • Gym discounts
  • Charitable Giving options
  • Discounts on major high street retail chains
  • Staff Summer BBQ and Christmas party
  • Employee gift vouchers
  • Training and development opportunities
Thank you for taking the time to read about this new opportunity, if you are interested, apply now

APPLY NOW

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