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Care Coordinator

Berkeley Home Health Group
Job LocationAlton
EducationNot Mentioned
Salary£72.00 - £84.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Care Coordinator:

  • Manage and support a group of Carers to deliver Live-in Care to Clients.
  • Manage and Co-ordinate all bookings for a designated area in a protective and forward-thinking approach
  • Responsible for the compliance of the care delivered, by supporting the Field Care Managers to assess, monitor and reassess clients at their care needs change.
  • Responsible for the Compliance of the carers, by supporting Field Care Managers.
  • Participate in the Out of Hours and Emergency Cover On-Call Rota (Paid).
  • Promote Berkeley Home Health with professionalism and integrity.
  • To ensure that the care services provided by Berkeley Home Health are Safe, Effective, Responsive, Caring and Well Led.
    • Main Responsibilities:
  • To be responsible to the Deputy Manager for the day to day service provision to the Clients by producing detailed work rotas for the Carers and providing both written and verbal instructions/guidance to them.
  • To record all activity on the Staff Plan data base - including care calls, telephone conversations, emails recieved.
  • To promptly deal with any urgent or emergency calls by contacting emergency services, family, Field Care Managers and Carers to support and resolve the situation.
  • To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.
  • Ensure that any complaints or safeguarding concerns are escalated to the Manager immediatley. Record all details on Staff Plan.
  • To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
  • To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner.
  • To maintain confidentiality at all times and adhere to the Companys Confidentiality Policy.
  • To support the Field Team to carry out the monitoring of the service to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and the NMS and to keep the Registered Manager informed of the outcomes and issues that are identified.
  • To report to the Deputy or Registered Manager any issues regarding the legislative requirements concerning the services provided and the staff providing them.
  • To report to the Deputy or Registered Manager any financial issues that have an impact on the overall budget.
  • To assist the Deputy or Registered Manager with the recruitment, induction, training and supervision of Staff.
  • At the direction of the Deputy or Registered Manager - to carry out spot checks and Supervision reviews of the Staffs performance.
  • To assist the Deputy or Registered Manager in holding team meetings for Carers.
  • To produce reports as requried by the Deputy or Registered Manager.
  • To maintain accurate records.
  • To assist the Deputy or Registered Manager in marketing the services provided by the Company and liasing with commissioners, prospective Service Users, health professionals and other agencies connected with training and development of the service.
  • Participate in the on call rota and provide support for carers and clients. Cover any unallocated calls by either sourcing a carer or completing the call in person to ensure that the client is safe.
    • Compliance:
  • To assist the Deputy or Registered Manager to implement the monitoring and quality control processes under the Companys Quality Monitoring Policy.
  • Generate reports regarding Client reviews and reassessments and ensure that these are planned to be completed within the relevant timeframe as set out by the business.
  • Generate reports regarding Carer supervisions/spot checks/competencies/training and ensure that thrse are planned to be completed within the relevant timeframe as set out by the business.
  • Identify training requirements and ensure all staff undergo all mandatory training and allow for this within their rotas.
  • Manage poor performance supported by the Manager.
  • To be familiar with and to implement the Companys policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.
  • To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Clients.
    • Job Specification:Essential:
  • Experience in the care provision at a level that reflects the responsibilities of the post
  • Excellent communication and customer service skills
  • Good literacy and numeracy skills
  • Good presentation skills
  • Computer literate
  • Understanding of legislation concerned with care provision
  • Administrative experience
  • Full driving licence
  • Owner driver
    • Desirable:
  • NVQ 2 +
  • Professional qualification
  • Experience in Coordination, Supervisor or Senior Care Worker within a care providing organisation.
    • Competencies:
  • Dedication and commitment
  • Effective team player
  • Good communication skills and time management
  • Sound understanding of good care principles
  • Ability to cope under pressure
  • Calm and patient
  • Ability to deal with change or emergencies
  • Ability to display empathy and understanding
  • Flexible and reliable
  • Management skills
    • Required skills
  • Bookings
  • Co Ordinator
  • Communication Skills

    • Keyskills :
    Bookings Co Ordinat Communication Skills

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