Account Manager- eCommerce and Marketing

Job Description

We are one of the UKs leading manufacturers and distributors and have traded for over 50 years. We trade to the UK and Worldwide to a range of customers seeking to purchase our bespoke products from interior designers, high-end retail and large commercialcustomers. Our business has grown extensively over the last 10 years and now has become an internationally renowned company supplying beautiful products to over 50 different countries.Due to our continued success, we are now looking to recruit an eCommerce Account Manager to support our online e-tailer accounts. Reporting into the Head of UK Sales, success in this role requires an ambitious and digitally minded individual whose primaryrole is to assist with the growth and servicing of a portfolio of key e-tailers, increasing the digital mix of business in line with overall organisational objectives. They will be capable of developing their own ideas but also provide valuable knowledge andexpertise of best practice tactics with the ability to build a best-in-class customer proposition to ensure maximised sales and revenue opportunities.Woking Monday to Friday 8.30am5pm, we can offer a salary of up to £30k, 28 days holiday inclusive of Bank Holidays, statutory pension scheme enrolment upon successful completion of probationary period and after training period, a hybrid WFH set up.As the eCommerce Account Manager your key duties will be:

• Develop & maintain strong relationships with key web/tech personnel within our online client base to strengthen our listing portfolio, the positioning, description, and searches per client to positively impact sales potential.
• Manage the uploading of new products, imagery, and inputting of product information alongside system and process updates, campaigns, trading initiatives and housekeeping exercises.
• Assist the Head of UK Sales with maximising sales for all key trade activities such as Black Friday, Cyber Monday, holiday promotions and any other fundamental business campaigns.
• Help research and identify new sites and channels where we can find new opportunities and growth, both generally and product specific
• Analyse the metrics and deliver regular customer ecommerce trading performance. Reporting to Senior Management and other key business stakeholders, KPIS, engagement and shopping trends, providing data-driven insight to better understand shopping behaviouracross numerous customers and their varying sectors.
• Relentlessly identify new and innovative ways to drive growth to key e-tailer websites, whilst protecting the brand online.
• Develop and continuously optimise traffic through recommendations of site improvements to enhance conversion rates, the customer journey and provide a world class experience during the online process.
• Keep up to date with trends, consumer needs and changes within the industry so the business remains successful and competitive.
• Regularly conduct keyword research and web statistics reporting, including competitor intelligence, market trend, new IT and ideas coming into the marketplace inside and outside of lighting channels.
• Identify issues with achieving agreed deadlines and escalate these to the Head of UK Sales where necessary with recommended mitigation.
• Carry out any other duties which fall within reasonable expectations of the role.

To be successful for this rare opportunity you will have previous experience of working within a similar eCommerce role within account management or customer service. You will be an excellent communicator and influencer who can converse easily with others,including remote teams. You will have B2C retail and website management experience and competent in using Excel to an advanced level along experience of using Google Analytics.This role would suit an individual who is commercially astute, ambitious, data savvy with strong sales analysis and reporting experience paired with solid financial and budgeting skills.You will need advanced Microsoft Excel & Microsoft PowerPoint and possess solid knowledge of PPC, SEO, AdWords, and overall Google brand developmentThis is an extremely exciting opportunity for a digitally minded and creative customer support or account manager individual to expand their skills and experience within the online retail sector.