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Customer Service Administrator

Job LocationAlcester
EducationNot Mentioned
Salary£17,000 - £18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service Administrator Alcester • Permanent • Full Time • Salary £17,000 per annum rising to £18,000 after 6 months probationWe are looking for a motivated individual to support and assist within our clients busy e-commerce and sales office teams.Due to the fast-paced nature of theirbusiness, they are looking for an individual with a high level of organisational skills.The successful candidate will need to efficiently prioritise their workload and with effective time management.The job is fully IT-based although it is not essential to have experience in the systems. Full training will be given to the right candidate who will be a fast learner with an eagerness to learn. The position will suit an individual who wishes to grow with the business.TheCustomer Service Administrator day to day duties are as follows:

  • Process orders that come through the sales office, various e-commerce platforms and input into our internal CMS within a timely manner
  • Follow the orders from initial entry, through to despatch and invoicing
  • Provide a high level of customer service to sales office and web customers (via phone & email) by answering queries regarding orders, deliveries, POD’s, datasheet and pricing etc
  • Undertake the logistics administration for both UK and worldwide shipments via online web portal
  • Update and maintain product descriptions and any relevant documents on e-commerce, CMS, or intranet
  • Accurately maintain large data sets in excel, inputting new information into e-commerce or CMS as necessary
  • The SuccessfulCustomer Service Administrator must have the following skills/experience:
  • Good organisation & multitasking skills
  • Fast learner
  • Eagerness to advance IT skills
  • Strong communication skills with colleagues and customers
  • Outgoing, consciousness, and care about attention to detail
  • Be a team player with a high level of dedication
  • Essential Experience
  • Microsoft Excel
  • Customer Service
  • Strong communication skills
  • Preferred Experience (non-essential)
  • Magento
  • Microsoft Navision
  • Administrative Background
  • HTML
  • What’s on offer for the successfulCustomer Service Administrator
  • Salary £17,000 rising to £18,000 after probationHours of Work
  • Monday - Friday 8.30am - 4.30pm or 9.00am - 5pm with 30 minutes lunch
  • Holiday22 days plus Bank Holidays (3 to be taken during Christmas Shutdown) Rising to 25 days plus Bank Holidays in line with the length of service requirements.
  • Standard Workplace Pension
  • 4% Annual Bonus
  • APPLY NOW

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