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Job Location | Accrington |
Education | Not Mentioned |
Salary | £15,000 - £20,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Customer Care Specialist - £21,307 p.a. plus Benefits! - Our Huncoat Customer Services Team is under new management and were hiring for 2024. Join us representing the Bensons for Beds brand, effectively resolving any issues our customers may havewith their order.The Role - Customer Care SpecialistThis role may also be known as a Customer Solution Specialist, Complaints Handler, Customer Resolution Executive or Customer Care Specialist.We are currently looking for customer focused problem solvers to come and join the team at our Customer Services offices in Huncoat, Lancashire!Start Date: 15th January 2024As a Customer Service Advisor, you will handle a range of queries and complaints across multiple channels inc. social media, emails and inbound calls. Working as a part of our highly driven team you will make a real difference and valued contribution toour customer experience, focusing on providing solutions on the customers first call where possible and ensuring we achieve our agreed service levels.You will use your initiative, thinking outside the box and liaising with other Bensons departments to find solutions, taking ownership of cases to ensure that all customer queries are resolved to a high standard. Demonstrating empathy, adaptability and apositive can-do attitude whilst trouble-shooting the issue, ensuring that you deliver impeccable customer service and consistently delight our customers in all interactions.We want you to reflect Bensons for Beds values of being "Devoted", "Driven" and "Daring".We have an engaging team and working environment and we are ready to welcome new colleagues to the team! Full training is provided to ensure you have the knowledge and skills to be successful in the role.Skills NeededWe are looking for Customer Service Advisors who are passionate about delivering first-class customer service whilst reaching a resolution for our customers complaints and are eager to contribute to business improvement.Other skills include: