Service Desk Operator

Processing work orders (both PPM and follow-up) sent via the Maximo CAFM system
Answer phone calls, create and schedule work orders for maintenance technicians, and forward work orders to employees / contractors
Monitor job progress, record work instructions, and provide clients with up-to-date work process information
Fill in all fields with relevant information such as purchase orders, service reports, and log notes to ensure that all work orders are completed within the SLA on time
Make sure technician records, service reports, timesheets, etc. are filled out accurately and on time
Timely
Schedule engineer follow-up work and organize next months PPM generation of monthly client report statistics for submission to contract managers in the desired format

Requirements:

Understanding asset management principles and maintenance
Understanding building
CAFM system
Service Desk Operator/ Helpdesk experience in Facilities environment
Positive attitude
Excellent
Ability to
Friendly attitude and proven commitment to teamwork
Efforts for continuous professional development
Well-organized and efficient time management. This includes the ability to work within a set time frame and prioritize workloads
Work on practices technologyGood PC skills and working with Microsoft Officehandling experience oral and written communication skillsbuild relationships with customers and exceed customer expectationyour own initiative

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