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Service Desk Engineer

Candidate Source - TEAM
Job LocationAberdeen
EducationNot Mentioned
Salary30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A leading global provider of IT and Geoscience solutions to the oil and gas industry are seeking a Service Desk Engineer to join their team. This position will be based in the Aberdeen office with a hybrid office / home working model. This is an excitingopportunity for someone to join a successful organization and become part of a growing business.As a Service Desk Engineer you will be dedicated to supporting and adding value through excellent service to the clients customers in the UK. Serving as the first point of contact for all IT issues and guaranteeing that customer queries are handled throughto completion. You will be ServiceDesk staff are exposed to many technologies and infrastructures, and you will be required to solve and collaborate in order to ensure customer satisfactionAs Service Desk Engineer you will:

  • Be a single point of contact for phone calls and emails from customers regarding IT issues and queries.
  • Have a professional, high standard of customer service at all times.
  • Manage the life cycle of service requests, incidents and problems through our Service Management System in adherence to ITIL Processes.
  • Provide technical support and advice to all users of desktop services so that operational problems and queries are diagnosed and resolved as quickly as possible.
  • Use practical management tools for observing infrastructure status to guarantee. maximum endpoint and service availability.
  • Keep all documentation accurate and updated.
  • Be a team player and will be able to work alongside other teams and departments when required.
The Successful Service Desk Engineer will have the following skills and experience:
  • Customer service driven with a technical background
  • The ability to lead a team
  • Able to deliver high quality service from start to end, closely following up with clients
  • Ability to work independently and take Able to take ownership, robust, reliable, and independent
  • Excellent communication and presentation skills with excellent English both verbal and written
  • Degree in Computer Science or IT Engineering or extensive relevant experience
In return you will receive a salary of up to £30,000. If you think you have got the skills, knowledge, and experience required to succeed in this fantastic role, click apply now! Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basisfor this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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