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Project Services Administrator

Jefferson Wells
Job LocationAberdeen
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Project Services AdminstratorAberdeen, PortlethenCompetitive Salary + Private Healthcare + Pension + Life Insurance + Progression + Excellent Company Benefits PackageAre you looking for a role within a thriving, international environment with rapid career progression Do you have strong administration skills and experience in a customer facing capacityWe are seeking a Customer Services Administrator to join a global, leading innovator within the Energy industry. You will support the logistics team, to facilitate the order and timely delivery of parts for a business-critical product line.This is a highly diverse role, where youll be liaising with a wide variety of local and international stakeholders, including suppliers, vendors, and internal customers.Responsibilities Include:

  • Supervise or perform administrative functions supporting customer service and sales order entries.
  • Provide technical knowledge needed to properly process customer orders, and ensure correct information is collected for invoicing.
  • Maintain a record of assets delivery progress and invoicing.
  • Coordinate orders and shipments between Manufacturing and customers.
  • Track and report to customer and sales staff delivery dates, anticipated delays, and conflicting terms and conditions of customer purchase orders.
  • Execute safe, accurate, on-time delivery of project deliverables for internal and external customers.
  • Interact with Production, Buyer, and Planner to follow up on customer orders.
  • Prioritize activities with customers and resolve issues with the Plants and Product Lines.
  • Interface with departments handling activities such as credit and collections, sales, shipping, and purchasing to ensure effective and timely service to customers.
  • Resolve licensing issues received from customers and record in the support database.
  • When applicable coordinate/participate in customer quick of meeting
  • Coordinate spare warranty process with the stakeholders to provide customers satisfaction and solution, wherever applicable.
  • Liaising across a wide variety of international stakeholders including external vendors and suppliers
Requirements
  • Educated to Degree level
  • Experience in a customer service role, or related customer-facing position
  • Experience using ERP systems, SAP is preferred but not essential
  • Excellent communication skills, both written and verbal
  • High level of computer literacy, particularly using Excel
  • Background in a manufacturing environment is preferred but not essential.
Due to the high volume of applications we receive we are not able to get back to everyone who applies. Therefore, if you have not heard back from Jefferson Wells within 7 days please assume that your application has been unsuccessful however we will contactyou if suitable roles come up that match your skill set.

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