Front of House / Receptionist / Customer Service

Job Description

Do you have what it takes to be a Front of House / Receptionist / Customer Support operative with SecuritasWe have an exciting opportunity for a Front of House / Receptionist / Customer Support operative to join our dynamic team on a Permanent basis based at a prestigous Oil and Gas company in the Aberdeen area of Scotland.The role of Front of House / Receptionist / Customer Support Operative, delivers a consistently high-end, accurate and discreet hosting experience to all visitors, guests and employees for our customers.You will require an SIA Licence to work on our clients site due to their security status, however if you do not have an SIA Licence then we will help you obtain your SIA before you start which will also help start your career with us and hold you in good stead for years to come.This role will allow you to demonstrate your exemplary customer service skills and provide you with new skills in this wide and varied role.We are an internationally successful, protective services and security provider, combining cutting-edge technology with world-class security intelligence and our global network of experts cover every security risk.The role of Front of House operative will be to ensure the safety and protection of customers people, property and information, in a knowledgeable and service-oriented manner, ensuring an unobtrusive and comfortable environment at all times.You will be recognised as the central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. Demonstrate the core brand values and culture of both the client and Securitas, promoting a positive image of our customer always.With our roots dating back to 1934, Securitas is one of the largest Security Service organisations in the world specialising in protecting Corporate Organisations, SMEs and the public. We boast a workforce of 370,000 employees worldwide with 10,000 employees in the UK alone.We pride ourselves by providing our employees with a chance to build a career within the Security sector by enabling them to gain qualifications and accreditation which will lead to a successful career here at Securitas.The role of Front of House / Receptionist / Customer Support Operative ensures the safety and protection of the customers people, property and information at all times by providing this in a knowledgeable and service oriented manner, ensuring an unobtrusive and comfortable environment.On a day to day basis you will be actively participating and supporting the client by usung the values of integrity, vigilance and helpfulness which Securitas prides itself on.You will be responsible for hosting and visitor management where you will be meeting, greeting and assisting visitors, staff and contractors in a professional and friendly manner ensuring correct passes are issued, accurate information recorded and relevant messages handed over when needed.You will also be dutied with answering all incoming calls, handling general enquiries, transferring calls to appropriate personel /department and taking messages where necessary and taking responsibility for the switchboard when required.As you will be in a Front of House environment you will be representing both the client and Securitas so your personal appearance will need to be of the highest quality during your shift as first impressions mean so much in this role.Essential SkillsTo be considered in this role you shoud have experience in either a Front of House, Concierge, Hosting, Reception, or a Customer facing role within the corporate environment.You will need to be flexible, professional attitude and adept at working under pressure. You should have outstanding written, verbal and oral communication skills and be very customer oriented with a passion for high-level service.A working knowledge of Microsoft is also key for this role as you will be working on computers on a daily basis.You should be immaculately turned out, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.Desirable SkillsPrevious experience of visitor systems or general computer systems will be desirable in this role.If you already have an SIA licence, great. If not dont worry we will help you obtain oneAbout CompanySecuritas are redefining the way that Security Officers are perceived within the security sector and unlike other security companies, we are driving solutions that combine people technology and knowledge rather than just static guarding. We are establishing a reputation that is second to none as we integrate with the operations teams within hundreds of high-profile companies.We are breaking down the barriers in the Security industry by encouraging and empowering Gender Diversity and Inclusion in the workplace.Securitas is a company where you can come to develop a career, with access to training and the ability to gain qualifications, you can grow in confidence and take on more responsibility. Our people are empowered and are not micro-managed We trust people to do a good job and make a difference every day. And we recognise our employees efforts and achievements through our you make a difference awards and quarterly community award schemes. Required skills

Hosting

customer

Reception

customer service

Front of House

Host

Concierge

Keyskills :
Hosting customer Reception customer service Front of House Host Concierge