Deputy Branch Manager

Job Description

Are you ready for the next step in your Security Career or maybe you would like a career change into the Security Industry Now is your chance - We need you!Here at Securitas, we guard and protect a variety of clients across the globe, from banks, retail chains, leisure venues through to corporate offices. We make people feel safe.When you join us at Securitas you will be joining a dedicated professional team of experts that are truly some of the best in their field. Youll be provided with fantastic opportunities for Career progression through our unrivalled learning hub, where thereis a wide variety of internal courses to help achieve your goals.

• A flexible 37.5 hour week managing your own time (may require out of hours working - days, nights and weekends)

How you will make an impact as a Deputy Branch Manager:

• The Deputy Branch Manager is responsible for leading and motivating the team across the branch, and in every site to deliver excellent service to the client.
• Allocate resources ensuring all staffing levels meet the agreed client service level. All vacancies to be recruited for given to HR Recruitment Team in a timely manner.
• Ensuring all equipment is ordered and allocated i.e. uniform, tools, PPE etc.
• Monitor and deliver Key Performance Indicator targets to create one common goal.
• Monitor and control direct costs and ensure that all expenditure is authorised including training and sickness.
• Manage operational issues and key metrics during and outside of working hours and escalate, as necessary.
• Measure employee engagement levels using survey results and NPS scores.
• Identify trends and areas for improvement and create action plans to resolve.
• Review and understand the reasons behind employee turnover for the branch and review the exit interviews.
• Carry out quarterly one to ones with each officer to review their performance giving feedback.
• Conduct security officer welfare visits and managed and/or escalate any areas of concern.
• Ensure training is carried out so our employees can carry out their roles to the required standard.
• Manage any performance improvement processes as well as any grievance or disciplinary processes.
• Actively encourange staff recognition and staff nominations for awards.
• Ensure talent management and succession planning process and meetings are completed timely and all staff are encouraged to take accountability for their own development.
• Adhere to internal and external audit standards and undertake quality assurance checks.
• Support the LMS training model to encourage wider learning and self-development.
• Develop a productive relationship with union representatives quarterly.
• Support other Branches and functions by sharing best practice improvements.
• Lead by example and demonstrate our cultural values of Integrity, Vigilance and Helpfulness.

Essential Skills

• Previous Management experience is essential
• Hold a current SIA Licence
• 5-year checkable employment history
• UK driving license with access to a vehicle
• A strong leader who can motivate and inspire their employees
• Influencing skills; able to negotiate and deal with sensitive and confidential matters with tact and discretion
• Good communication skills, able to articulate with authority
• Resilient approach to your management duties, adaptable and responsive in the face of changes in priorities, plans and schedules
• Able to work on your own initiative with an excellent work ethic
• An excellent Team player who can work well with the Branch Manager to achieve common goals
• Good level of PC literacy is required, able to use MS Word, Excel, and E-Mail (Outlook) to a high standard
• Understanding of the importance of H&S and the impact on employees.

About Company Securitas Benefits:

• Paid holiday, company pension and life assurance scheme
• Discounted gym membership, wellness advice and support
• Cycle to Work Scheme, car lease and new car purchasing schemes
• Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
• City & Guilds accredited training program for professional and personal development

Integrity, Vigilance, and Helpfulness are the core values that Securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.Securitas is an all-inclusive employer, and we encourage individuality within our company. If you want to know more about why Securitas is the worlds leading security group, and our continuing work in the diversity & inclusion space, please visit: en-GB/Join the Securitas Team today

Keyskills :
Customer ServiceSecuritySIASupervisorTeam LeaderManagerSecurity OfficerSecurity GuardConciergeSite SupervisorSecurity License