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Client Relations Coordinator

Job LocationAberdeen
EducationNot Mentioned
Salary18,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Client Relations CoordinatorOur client is an experienced, proactive and flexible managed service provider offering premium IT support, cybersecurity services and commercial IT consultancy. They operate a service desk providing remote IT support to small and medium enterprises acrossmultiple sectors.Are you genuinely motivated to learn, develop and increase your experience and skills while working with an ambitious teamOur client is offering an exciting opportunity to join their team. This position will provide the chance for you to further your career by immersing yourself in a dynamic, learning space.Our clients culture is supportive, committed and authentic by design. As a foundation, they have created a professional, healthy working environment where everyone is invited to show up as themselves, contribute and share ideas freely.Of course, our clients also value fun and schedule regular team building events including eBiking, go karting, pizza nights etc.Detailed job descriptionThis is a full-time position (37.5 hours per week Mon-Fri).Client Relations

  • Engaging with inbound enquiries over the phone and email and handling any actions in a professional and friendly manner.
  • Accurately recording all communications within our systems, maintaining this database and optimising its functionality for client relations.
  • Following up on client requests for new equipment and guiding them on how to complete the CRF (Customer Requirement Form) should they want to do so.
Sales + Procurement
  • Becoming familiar with and knowledgeable about all current products and services the company offers.
  • Developing relationships with our recognised vendors, accruing industry knowledge through conversations with them. Tapping their knowledge of the marketplace/discounts/offers, keeping a finger on the industry pulse.
  • Effectively manage stock.
Team Responsibilities
  • Ensure communications with colleagues, clients and suppliers are aligned with the ALTO vision, values and culture.
  • Aspire to show up as the best version of yourself, personally and professionally. Utilise the platform that ALTO offers you for personal development and career progression.
Key requirements of the role
  • Excellent interpersonal communication skills, verbal and written
  • A love of technology
  • A willingness to help others
  • Demonstrate reliable and consistent actions
  • Open to learning
Salary and benefits
  • An annual salary in the range £18,000 - £28,000 negotiable based on experience
  • Laptop
  • Private Health Insurance
  • Work from home option
  • Cycle to Work
  • Subsidised Yoga
  • Monthly Technology Bonus
  • Workplace pension
  • 28 days annual leave
  • Regular Team Building Events
SummaryThe Client Relations Role is an important position for the company and an excellent opportunity to join a market-leading organisation in a key position where you will be able to not only progress your career but also influence the companys future directionand success.

Keyskills :
Customer Service

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