Application Supervisor

Job Description

Leading the Applications Team is a pivotal role in the new product orientated IS organisation, determining application direction, maintaining staff and service development whilst ensuring delivery of services to meet the business needs. This role works closelywith other internal and external IS colleagues to deliver a top class IS service supporting the product strategies to drive business outcomes.The Application Supervisor is responsible for the leadership, direction and delivery of the Application team and services with aim to consistently meet current and future requirements of the business. The role supports the business objectives by providingsafe, secure and reliable IS network to ensure sustainability and efficiency of IS services while adhering to cyber security requirements and principlesThe role is responsible for supporting the product portfolio of applications from both a run and build perspective, ensuring that applications are maintained and developed in line with product roadmaps with lifecycle planning The role is also responsible for the creation and maintenance of operational documentation (incl. processes, procedures, design & configuration, and operating manuals) The role works with appropriate teams and 3rd party vendors to ensure the integrity of the Clients application services Additionally, the role supports the Product Lead in defining resilience and disaster recovery strategiesA key requirement of the role is to work with the Product Lead to implement improved ways of working demonstrated by results such as the level of reliability of application services.Areas of Accountability, Responsibility and Competence Level:Delivers Application related BAU Services to the Client through either direct staff or managed service provision Leads, coaches and develops technical teamDevelops the strategic direction for the function, ensuring that there are initiatives to support completive objectives for the department Works with the Product Lead to develop workforce plans that ensure IS operations can supply skilled resources to meet current and future demand across the enterprise Brings knowledge and experience to set functional goals aligned with the overall IS & Business strategy Adheres to enterprise technology standards, governance processes and performance metrics Supports the on-going security, performance, stability, maintenance and monitoring of their application portfolioEnsures the adoption of (and commitment towards) service improvements Owns the development of asset inventories within the organisations ecosystem Builds successful peer relationships with other IS and business functions through a clear understanding of business needs, and ensuring delivery of IT services to meet those needs Works with the Product Lead and supply chain to support IS operations sourcing strategy and partner relationship management. Follows the formal governance mechanism to establish and monitor effective controls for the processes and functions performed by IS operations teams Coordinates roadmap development, facilitates planning, and drives quality against defined standardsEnsures performance assessment is focused on standard products and services through outcomes and team collaboration Drives the adoption of, and further development and enhancement of, re-usable, repeatable, standardised, and measurable processes Develops and manages internal teams, and handles people management responsibilities including coaching, mentoring, training, and performance management Responsible for ensuring IS operational capabilities achieve regulatory and statutory compliance requirements Develops and maintains the relationship with the product areas, including demand and resource planning Works effectively within the product function and works closely with COEs (Centres of Excellence) Develops, deploys, and manages solutions to meet defined business specific needs as defined through the product maps/lifecyclesAccountable for ensuring compliance with all the Clients IS related processes, policies and work practicesProvides input to the Product teams budget, portfolio of projects and resources, with robust processes and services that are fully aligned with the business goalsDrives development activity either via the product lines, COEs or project frameworksMay be required to provide out of hours support via an on-call rota.Critical Skills, Qualifications Experience, etc:Strong industry and domain specific knowledge of the enterprise and its business units Experience of developing and implementing process improvements Self-motivated with a willingness to go the extra mile to achieve important goals Develops staff through coaching, mentoring and performance management Competent in budget planning and financial management Responsible for ensuring IS operational capabilities achieve regulatory or statutory compliance requirements Experience of delivering governance practices to track and measure the quality of services, and maintain service improvement plans Strong third-party management skills, working closely with multi sourcing and vendor managers Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to the IS workforce Proven experience in building and running multi discipline application support teams, working with business users, and third-party vendors Proven experience of application support and maintenance in the oil and gas sector or equivalent, covering systems such as control of work, exploration, maintenance, production operations and other upstream application disciplines Demonstratable experience of working with a diverse and multi-national application vendor support model Experience and knowledge of cloud application services. ITIL qualification (foundation at a minimum or similar demonstrated experience).